Frequently Asked Questions

I don't know my policy number. How do I obtain it?

To find your policy number, look in your policy packet or in any correspondence we've mailed to you. If you aren't able to locate it, please call customer service at (800) 621-3724. (800) 621-3724.

I've lost my policy. How can I obtain a duplicate copy?

You may log into your account to request a Certificate of Insurance, which provides the basic details of your policy. If you would like a full duplicate policy, you may print the Request for Certificate of Insurance or Duplicate Policy form and mail or fax the completed form back to us. Please note that an administrative fee may be required for a duplicate policy. See the form for further details. Note: For policies underwritten by Bankers Conseco Life Insurance Company, print the Bankers Conseco Life Insurance Company form instead.

I lost my I.D. card. How do I obtain a new one?

You may request a duplicate I.D. card for the primary insured by logging into your account and clicking the link in the Document Requests section of your policy.

How do I add or change a beneficiary?

To change the beneficiary designations of your annuity or life policy, print the Life and Annuity Policy Information form and mail or fax the completed form and any accompanying documents back to us. Note: For policies underwritten by Bankers Conseco Life Insurance Company, print the Bankers Conseco Life Insurance Company form instead.

How do I change the ownership on my policy?

To change the ownership of a policy, the policy owner will need to print the Life and Annuity Policy Information form and mail or fax the completed form and any accompanying documents back to us. Note: For policies underwritten by Bankers Conseco Life Insurance Company, print the Bankers Conseco Life Insurance Company form instead.

How do I adjust my allocations in certain equity indexed contracts?

If your annuity is one of several equity indexed annuities, you can change your allocations by printing the Annuity Allocation Change form, and mailing or faxing the completed form and any accompanying documents back to us. Please note that these changes are only available as detailed in your policy.

How can I withdraw money from my annuity contract?

To withdraw money from your annuity contract, download the Annuity Partial Withdrawal Request form and mail or fax the completed form and any accompanying documents back to us. Note: For policies underwritten by Bankers Conseco Life Insurance Company, print the Bankers Conseco Life Insurance Company form instead. Most annuities have a pre-determined surrender charge period as well as provisions for penalty free withdrawals. Consult your contract to determine the specific charges and withdrawal provisions for your annuity. You may want to obtain tax or legal advice before making a withdrawal from an annuity contract issued on a qualified basis.

If Medicare paid for my expenses, should I still file a claim with Bankers Life?

Yes. If your policy has an elimination period, your Medicare-covered expenses could satisfy that requirement. Remember, your policy's benefit-eligibility requirements still must be met before expenses will be paid.

How long does it take to process my Health claim?

Each state defines the timeframe companies have to pay eligible benefits. Refer to the Prompt Pay law guidelines in your state for your policy type. To process your claim quickly and accurately, we may have to gather specific information from your care provider or additional information from you. By helping us gather the required documents and supply any missing information, you can prevent or decrease delays. Our claim department will review your documents to verify that we've received all required information. The claim will then be reviewed for eligibility. Bankers Life will communicate with the claimant and/or legal guardian throughout the process.

Is there a waiting period before my policy pays benefits?

Some health policies have an elimination period or deductible. An elimination period is similar to a waiting period. Benefits aren't paid for an approved claim until after a certain number of days pass. The exact language and number of days will vary by policy. If you have questions, please contact customer service at (800) 621-3724.(800) 621-3724.

How do I delete my online account?

If you no longer wish to have access to your policy online, please call customer service at (800) 621-3724(800) 621-3724 to delete your online account.